Privacy Policy

1. Introduction

Helioforge Platform Works ("Company," "we," "us," "our") operates the helioforge.com website and related digital services. We are committed to protecting your privacy and ensuring you have a positive experience on our platforms.

This Privacy Policy explains what personal information we collect, how we use it, and what rights you have regarding your information. If you have any questions, please contact us at the address provided at the end of this policy.

2. Information We Collect

Contact Form Submissions

When you submit a contact form on our website, we collect:

• Name
• Work email address
• Company name
• Job title or role
• Project focus area
• Estimated timeline
• Message content

Website Usage

We may collect information about how you interact with our website, including pages visited, time spent, and general location information. This helps us understand how our site is used and improve it.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries: To answer your questions and provide information about our services
• Sales and marketing: To contact you about potential engagements and platform engineering insights (with your consent)
• Service improvement: To understand how our website is used and improve our offerings
• Legal compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, abuse, and unauthorized access

4. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Typically:

• Contact form submissions are retained for 3 years for business records
• If you request deletion, we remove your information within 30 days, except where required by law
• Website analytics data is retained for 12-18 months

5. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction. These measures include:

• Encrypted data transmission (HTTPS)
• Secure storage with access controls
• Regular security assessments
• Employee data protection training

While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security.

6. Third-Party Services

We may share your information with third-party service providers who help us operate our website and deliver services. These include:

• Email providers for communications
• Hosting and cloud service providers
• Analytics platforms
• Form management services

All third-party providers are contractually obligated to maintain the confidentiality of your information and use it only for the purposes we specify.

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. We use:

• Essential cookies: Required for website functionality
• Analytics cookies: To understand website usage (you can opt out)

You can control cookie preferences in your browser settings.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your information
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your information
• Opt-out: Unsubscribe from marketing communications anytime

To exercise these rights, contact us using the information provided at the end of this policy.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or by posting a notice on our website. Your continued use of our services constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: